Frequently Asked Questions

We’ve compiled a list of answers to the most common questions our customers have:

To book an appointment simply call us on 0416 206 604 during our business hours (Mon – Fri 10am to 4pm). If we are unable to take your call, please leave us a brief message with your details and we will get back to you shortly. Alternatively, if your job is not urgent you can visit our Contact Us page and fill out our enquiry form.

To ensure ease of payment for customers we offer cash, direct deposit and credit card options for payment. Please note that credit card payments attract a small surcharge to cover processing fees.

All customers will receive an invoice at the completion of their repairs detailing the work completed. We are a GST registered business. Your invoice will show any applicable GST

Please feel free to give us a call if you cannot find your suburb listed. If you are within reasonable distance from our office, we would be only too happy to help you with your computer problems. A callout fee may apply depending on your locality.

As a service-area business, KyleTech provides a convenient service either at your home or office or via the internet using special remote support software. Although we do not have a shopfront, sometimes it may be necessary to take your computer offsite if more extensive repairs are required. Once the repairs are complete, your computer will then be returned to you at your home or office address.

All physical parts that we use in the process of repairs come with a minimum 12 months warranty unless otherwise stated. In respect to our services, we guarantee to fix your problem first time every time. If for some reason, your problem reoccurs within the first 7 days of the repair, please let us know and we will be happy to address the issue with you.

Software issues which are caused as a result of incorrect use by the customer are not covered by any warranty and a service charge will apply in these cases.

Frequently Asked Questions